It is important to us that we provide services of the highest quality to all of our clients. We aim to ensure that any complaints that clients may have are identified and dealt with in accordance with this procedure. Our practitioners are also individually registered with BACP.
Making a complaint
You can register your complaint with the person dealing with your matter or the Practice Manager who is responsible for ensuring that complaints are handled effectively and in accordance with this procedure.
Investigating your Complaint
- We will acknowledge your complaint within seven days.
- We will conduct a full investigation and an independent review of your matter.
- We aim to respond in full within 28 days. However, if your complaint is of a more complex nature we will require more time but we will let you know when you will receive a full response.
- Will reply to you, usually in writing to tell you our views on your complaint and how we propose to resolve it, hopefully to your satisfaction.
- If you are dissatisfied with the outcome, or the way your complaint has been handled, you may write to the Practice Manager who will make such further investigations as are necessary.
decline to investigate further.
- We will do our utmost to reach an amicable and fair solution to any issue.
VAT Registration
Two Robbins is registered with HM Revenue & Customs under number 223 5329 30
Professional Public Liability Insurance
Two Robbins has Public Liability Insurance within England & Wales as required by Private Practices.